FAQ's
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where do you ship?
We ship across Europe, with more destinations coming soon. All available shipping regions will be listed at checkout.
How long does shipping take?
Orders placed in the Netherlands before 18:00 (Amsterdam time) ship the same day and are delivered the next business day. For other European countries, standard delivery typically takes 3–5 business days. Tracking information is provided once the order has shipped.
What are the shipping fees?
Shipping costs vary by country:
- Netherlands: €5,99
- Germany: €9,99
- Belgium: €9,99
- France: €9,99
Orders over €150 ship free within eligible European countries. For all other destinations, shipping costs are calculated at checkout based on location.
What is the return policy?
Returns can be initiated within 14 days of receiving the order. After approval, the product must be returned within 14 days in unused condition and original packaging. Return shipping costs are the customer’s responsibility.
Orders
Below are some of are common questions about orders
Is it possible to modify or cancel an order?
Order changes or cancellations may be possible if the order has not yet shipped. For assistance, contact us via the contact page.
How is order tracking handled?
Once shipped, a confirmation email with tracking details is automatically sent to the provided email address.
What should be done if a package arrives damaged?
In the case of damage upon arrival, contact us via the contact page within 48 hours. Photos of the issue may be requested for resolution.
Products
Below are some common questions about our products
What materials are used in FOREIGN suitcases?
We use only the highest quality sustainable materials, carefully selected for durability and performance. Detailed information on materials is provided on each product page.
Can each suitcase be purchased individually?
Yes, each size is available for individual purchase. For added value, matching sets come with a discount, and customers also have the option to create their own unique combination of sizes and colors.
Where are the suitcases designed?
All FOREIGN suitcases are thoughtfully designed in Amsterdam, where quality and clean European aesthetics come together to create purposeful, lasting luggage.